Products

FAQ

Ordering

>Can I edit/cancel my order?

If the product has not been shipped, we will be able to change or cancel your order. You can send an email to info@yoyolands.com to request a change or cancellation.

>Where is my order confirmation?

This is automatically sent to your email address when you place an order. Please check your mailbox’s spam or junk folder if it is not showing up in your main inbox. If you haven’t received your order confirmation within 24 hours, you can get in touch at info@yoyolands.com.

Shipping

>When will my order arrive?

Depending on our demand and capacity, it will take 2 to 3 business days* to prepare your order. 

*The processing time could go up in the event of supply delay. Please refer to your order confirmation email for the most up to date expected delivery date.

After the order is shipped, the shipping time varies from 5 to 8 business days depending on the shipping method and the destination. If you have not received any updates before your expected delivery date, please email us at info@yoyolands.com.

>Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking number which you can use to check the progress of your order online.

Return & Exchange

>Can I exchange an item?

Yes, you can request an exchange within 30 days of receiving your original order. Email us at info@yoyolands.com to let us know the items you would like to return and exchange for. 

>What is your return policy?

If you’re not completely satisfied with your order, you can request a return by logging through our account portal with the email that you used to purchase.  Items sent back to us without first requesting a return will not be accepted.

Please note:

  • To be eligible for a return, your item must be in the same condition that you received it.
  • Returns must be requested within 30 days of delivery and received within 45 days of delivery.

We kindly recommend returning the items in their original packaging to reduce packing waste. 

You can always contact us for any return question at info@yoyolands.com.

>Where is my refund?

After your order is canceled or refunded, you should expect to see the refund in your original payment method in up to 10 business days.

>My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email us at info@yoyolands.com.

If you just don’t like the product for any reason, we’ll gladly accept it back as a return in accordance to our return policy.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within 3 days after receiving the item, but it can take up to 10 business days for your payment provider to process the refund into your original payment method.